Our BPO facility is located in IMT Manesar a satellite town of New Delhi, the capital of India. The region is a hub for Call center and BPO companies, with nearly 45% of Indian call centers being located in the region. IMT Manesar, has various advantages over other Indian cities. With New Delhi hosting various defense and other government establishments, there is a large workforce of IT savvy and English speaking individuals.
IMT Manesar also has best-of-breed public telecommunications infrastructure to enable the call center & BPO industry to thrive with minimal concerns over service outages and disruptions.
The salient features of our BPO facility are:
- A well developed work-friendly set up to ensure smooth functioning.
- Ergonomically designed, spacious workstations.
- A dedicated server or route at the location pertaining to the BPO.
- Leased line from the location to the BSNL provider.
Technology
- Bandwidth Managers in redundant configuration 256 KBPS.
- Routers and Data Switches from Vertex with built in redundancies.
- Servers from HP and IBM in redundant configuration. Software's from Microsoft.
- Redundant Local Area Network.
- Uninterrupted UPS and Generator Backup.
- Carrier BSNL.
- Data Leased Line with ISDN backup for Internet Connectivity.
- Routers: Vertex made SOHO used to route the traffic in proper channel over a WAN link.
- A device used to connect the EPBX ext to branch office. This supports maximum 25 lines. The voice quality is near toll free.
